General Information & Frequently Asked Questions
Our friendly team is here to guide you through the process and is happy to answer any questions along the way. If there is something we have not covered here, please don’t hesitate to contact us.
How do I order?
Call us 0415 547 641 / 08 9524 5438
Email us info@impressionscatering.com.au
Fill out an online enquiry/booking form
Once you have checked out our menus, in order to make the best recommendations for your function and to best help you with an accurate quote, we will need to ask a few questions. This can be done via email or over the phone. You can also use an online form, or we can arrange an appointment in person if you wish.
How much food do I need to order?
This depends on a few factors, including the nature of the occasion, time and duration of the function, whether the guests are big or small eaters and your budget.
Most of our menus are priced per person, and our experienced staff will work with you and make recommendations on amounts of food.
Our package menus have been carefully created from years of experience to include a variety and amount that will satisfy the occasion.
We are here to make sure you have the right amount and variety of food for your intended function.
What about special dietary requirements?
Our team are experienced and equipped to offer tasty and suitable substitutes for your special dietary guests. How we serve these guests depends on the nature of the event and the menu.
In some cases, we will be able to create an entire menu that has suitable items to cover all dietary needs, including vegetarian and gluten-free. In some cases, we will make a meal replacement or a separate labelled plate/platter for these guests. Including Dairy Free, Allergies, Coeliac, Vegan, Halal and more.
For intricate dietaries, there may be a 15% charge.
How soon do I need to book and give final numbers?
Depending on the size and nature of the function, as much notice as possible is ideal. During wedding season and end-of-year functions, we can become fully booked many months in advance, so best to get in early to reserve your preferred date.
For serviced events, we require final numbers & confirmations 30-14 days prior to the function. For delivery orders, we require final numbers and confirmations 7-10 days prior.
For corporate lunches, meetings, morning and afternoon teas, breakfasts, wakes and these types of orders, we have some more leeway and often take orders with less notice.
We will always do our best to accommodate any late/last-minute bookings, as we understand some things are not planned.
What if I need to cancel my booking?
All cancellations need to be received in writing. Cancellation terms and fees vary depending on the date and scale of the booking. Impressions Catering reserves the right to withhold all, or part of any monies paid to cover costs incurred, including but not limited to stock, production, labour, overheads and administration
Please see our General Terms and Conditions for more info.
Will you deliver the food to us?
Yes, all of our food is delivered to you. A delivery fee will apply to your area. If you are too far out of our locality, our staff may need to cook the food onsite, as the quality of the food may be affected by the long travel.
Finger foods, platters, morning teas, and working lunches.
Hot items are dropped off hot and ready to eat, at the time you wish to serve. They are not meant to be kept warm, so delivery time needs to be no more than 10-15 minutes before you wish to serve the food.
Cold platters
Can be delivered earlier and refrigerated if required.
Can you drop the food off cold so I can heat it up myself?
Yes. We can prepare certain foods and drop off in disposable foil trays, cold for you to reheat. These are restrictions on what items this works with, and we can discuss this with you. We can also offer the hire of heated chafing dishes for serving and keeping certain foods warm.
Please note: some menus are not eligible for delivery only, and staff are required to prepare and serve onsite. We can work with you on customisations of these menus to create a suitable deliverable menu for you.
Do I need to have service staff?
For some of our menus, including gourmet, cocktail, buffet, barbeque, plated, and share plate menus, yes, staff is required.
For most other menus, including finger foods, platters, working lunches, and family meal trays, we simply drop the food off ready to go and leave you to serve it.
In some cases, depending on the travel distance and volume of foods, we may need to have staff heat all or a portion of the food on-site to retain maximum heat and quality.
How many staff do I need?
This depends on the number of guests, style of function and venue. There is a minimum of two staff per function, which would generally be one kitchen staff and one wait staff. Below is a general guide.
- 1 x chef/team leader per 50-100 people
- 1 x wait staff per 30-50 people
- Bar staff will depend on the style of your drinks service.
The chef/events team leader will prepare the food on the premises and lead the other staff. Wait and bar staff will serve food, clear away, and alcohol will be served in a professional and safe manner.
See our General Terms and Conditions for more info.
PAYMENTS
Do I need to pay a deposit?
A 20% deposit is required to secure your booking (50% in Peak periods, October - March). Full payment is required between 14 & 3 business days prior, depending on your booking.
Purchase orders with post-event payment terms will be accepted from Government Departments and corporate clients.
How do I pay?
You can easily pay your bill online. Our orders/invoices include an online log-in option to log in and pay by credit card. They also include our bank details for EFT transfer.
Alternatively, you can call, and we can take your credit card payment over the phone. Please note there is a 2% credit Card fee.
Card or EFT payment is preferred. In some agreed-upon circumstances, Cheques or Cash are accepted.
See our General Terms and Conditions for more info.
