General Information and FAQ’s
Our friendly team is here to guide you through the process and is happy to answer any questions along the way. If there is something we have not covered here please don’t hesitate to contact us.
How do I order?
Once you have checked out our menus, in order to best help you with an accurate quote we will need to ask a few questions which we can do over the phone, email, online form or in person if you wish.
How much food do I need to order?
This depends on a few factors including the occasion, time and duration of the function, whether the guests are big or small eaters and your budget.
Most of our menus are priced per person and our experienced staff will work with you.
Make sure you have the right amount and variety for your intended function.
How soon do I need to book and give final numbers?
For buffet and service events, we require final numbers 12 days prior to the function. For platters and finger food drop off we require 7 days prior.
We will do our best to accommodate any late/last minute bookings as we understand some things are not planned.
What if I need to cancel my booking?
If a cancelation is made less than 48 hours prior the customers may be liable for 100% of the catering cost. See our General Terms and Conditions for more info.
Will you deliver the food to us?
Yes all of our food is delivered to you. A delivery fee will apply to your area. If you are too far out of our locality, our staff may need to cook the food onsite as the quality of the food may be affected by the long travel.
Finger foods, platters, morning teas, working lunches. Hot items are dropped of hot and ready to go. They are not meant to be kept warm so delivery time needs to be no more that 15-30 mins before you wish to serve the food. Cold platters can be delivered earlier and refrigerated.
Roast meat rolls. We can prepare the food and drop off in disposable foil trays hot and ready to go or cold for you to re heat. We can also offer the hire of heated chafing dishes for serving and keeping the food warm.
Do I need to have service staff?
For the Gourmet cocktail, buffet and barbeque menus staff is required.
For all other menus we can simply drop the food off ready to go and leave you to serve it.
How many staff do I need?
This depends on the amount of guests, style of function and venue. There is a minimum of two staff per function which would generally be 1 x kitchen staff and one wait staff.
- 1 x chef/team leader per 150 people
- 1 x wait staff per 40-50 people
- Bar staff will depend on the style of your drinks service.
The chef/events coordinator will prepare the food on the premises and lead the other staff.
Wait and bar staff will serve food, clear away and alcohol will be served in a professional and safe manner. See our General Terms and Conditions for more info.
Do I need to pay a deposit?
A 20% deposit is required to secure your booking. And full payment is required 3 days prior.
Purchase orders will be accepted from Government Departments and payment terms agreed.
How do I pay?
You can easily pay your bill online. Please ask for our bank details.
We also accept cash, EFT transfer or Visa/MasterCard payment.
See our General Terms and Conditions for more info.